Treating customer service like DATING

Customer Service is the lifeblood of any business. One pizza facility may have the best pizza on the planet but I'm not going there again if it is served 30 minutes late from an unfriendly staff. Service is usually the reason behind customers repeating their business. If a customer decides to repeat their business, more than likely the decision is based on the service not the product. A good company will be able to define customer service and how they can execute it. For 2010 Hocking Valley Canoe Livery plans to treat customer service as if they were dating each and every customer!



When dating, first impressions are everything.
We spent a good portion of the off season updating our website to make more visually appealing. While making it visually appealing was important, it was our top priority to publish lots of useful information. You can find everything on our website, from Superior Cabins, area attractions to
detailed information about the Hocking River.

Dating requires questions to be asked and the answers to be taken seriously.
Over the years the popularity of kayaking has grown tremendously. As kayaking has grown so has the expectations of a perfect kayak. Customers have asked for a kayak that is comfortable, unique, spacious and easy to maneuver. As the 2010 season draws near, we have answered the demand with some of the best kayaks available, including Old Town Nalu, Old Town Vapors, Jackson Riveria's and Jackson Daytrippers. The best part is they are all NEW for 2010

Dating often requires humor and creativity to build a relationship.
Being transparent is an important characteristic in today's modern world. The abundance of social networks has made this task easy and fun. Get to know us on our website before your visit

In a relationship, always follow through on what you promise

As the 201o season approaches we are prepared to offer 10 additional camping sites overlooking the Hocking River. Spots on the Hocking were in demand last year and unfortunately not everyone was able to get a riverside campsite. This off season we expanded the campsites and and added additional sites to give our customers more of what they want!

Hopefully we can begin dating and (if we do things right) one day we can end up married!